Welcome to my corner of the digital world! I’m a seasoned technology professional with over two decades of experience navigating the ever-evolving IT landscape. My journey has taken me through various leadership roles, each contributing to my holistic understanding of enterprise technology solutions.
From orchestrating desktop support teams across Europe and the Americas to managing high-volume service desks with more than 20 staff members, I’ve learned that technology is as much about people as it is about systems. These experiences have shaped my approach to problem-solving and team leadership, emphasizing the importance of both technical excellence and effective communication.
Most recently, I’ve found my passion at the intersection of automation and innovation, serving as a technical lead for an intelligent process automation service. Under my guidance, this initiative delivered over £300,000 in cost savings within its first year of implementation – a testament to the transformative power of well-executed automation strategies.
As technology continues to reshape the business landscape, I’m excited to share insights, experiences, and lessons learned from my journey. Whether you’re a fellow IT professional, a business leader exploring automation possibilities, or simply curious about enterprise technology, I hope you’ll find value in the perspectives shared here.
Join me as we explore the fascinating world of enterprise IT, process automation, and the future of workplace technology.